Context
Plico Energy provides solar and battery solutions as a service for households & businesses allowing customers to produce up to 90% of theirown energy.
Shyft advised Plico to improve their current “house visits” with the potential customer to understand customer needs and co-design their unique solarhome.
The problem with the current experience was threefold:
- How to guide the customer through the complexities of designing a solar home
- How to capture all requirements in a user friendly yet efficient manner
- How to best integrate the data captured with their existing processes and systems.
Approach
Shyft has taken a heuristic and iterative approach via testing to improve the solar home design experience:
- We benchmarked leading approaches in the solar market and related industries.
- Then, we captured all requirements from the sales, service and operational teams.
- We mapped all input and output data to relevant recipients across Plico, installation partners and systems.
- We chose MVP grade tools and systems to quickly iterate and optimise the experience.
- We launched the MVP after 2 weeks and iterated multiple times in the following weeks to get the experience right.
Outcome
Our iterative approach helped to drive multiple outcomes for Plico:
- We stood up the first iteration of the MVP in 2 weeks so the team could realise the benefits straight away.
- We reduced the time required per house visit by 30+ minutes.
- We ensured that all data captured automatically syncs with all systems to allow for a smooth handover from sales to installation and service.
- In addition, the entire solar home design team is now highly engaged, “owns” the experience and constantly improves it for Plico’s customers.
